Customer Support Channels
A 1–Hour Response Time Guarantee
We provide a 60 min response time warranty for each trouble ticket or email that you send to the client support staff. We’ll rapidly reply to all standard inquiries and forward right away the case to our system administrators if further assistance is required. If you order the Managed Servers package, we will execute any of the included server administration tasks at a time that has been discussed with you in advance.
A Premium–Quality Client Support Service
We’ll be at your disposal 24–7–365 to answer any queries that you may have with regard to our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help handling server administration procedures, you can make use of our Managed Servers package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
We have provided our Website Control Panel with a detailed knowledgebase, which includes extensive explanations of its features and functionalities. Moreover, we have made exhaustive video tutorials that will further reveal to you how to carry out a particular operation or resolve a common problem. All the help articles and the tutorial videos are easily reachable from each section of the Website Control Panel through the Videos and Help buttons situated in the top right corner.