Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Response Warranty

  • Our tech help and support team is on–line day–and–night to attend to all of your current service requests. Every single ticket you send out to us will be replied to within up to 1 hour. If your case calls for the assistance of an admin, we’ll send the ticket to the technician on shift and will notify you that the situation is under control.

  • Top quality support service
  • Expert Client Assist Service

  • We will be working for you 24x7x365 to provide you with help and customer support as well as to assist you with any problem that you could stumble upon whilst administering your virtual server. We can support you with all pre–configured software packages, such as your OS, server admin panel (based on the VPS type) and the Website Control Panel produced completely by us.

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Website Control Panel that is available 100% free with your VPS gives an incorporated article base. You will see a bunch of thorough how to articles and reviews and a range of step–by–step video guides that demonstrate all the necessary web site maintenance duties. You can gain access to them by simply clicking the Help or Video buttons in the top right corner of each Control Panel section.