The access to the customer and technical support that a cloud hosting company provides can tell you a lot for the services that they provide too. In the event that you're allowed to use just e-mail messages or tickets, you have almost certainly discovered a reseller and not the hosting provider. If this is the case, you'll probably have to wait for a couple of days so as to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for further help. If the provider provides you with several ways of communication with quick response time that are available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you'll receive timely assistance and high quality support because they will have immediate access to the servers where your account is. No matter what the problem - sales or technical, it is always much better to communicate with your web hosting company right away through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

All of our Linux cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting solutions before you make a purchase or you're a current client and you have a question or a issue, you'll be able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical issues or any matters that require extra time to investigate and take care of. Unlike a number of other web hosting service providers, our trouble tickets have a warranted max reply time of just one hour, which means that regardless of what the issue is, it will be resolved timely and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and tech support, therefore whatever the problem you experience, you will be able to get in touch with us and we will help you without delay. The guaranteed reply time for each e-mail message or ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual response time rarely is more than twenty minutes. We also have phone support with multiple local numbers around the globe and a live chat, which means that you're able to get in touch with us and get additional information about our solutions even if you do not have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specs, e-mail configuration, hosting account settings, etcetera. If you use our services, you will never experience a scenario where you should wait for a few days to get a problem resolved like you will have to do with a lot of other service providers.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you'll never have to wait for more than one hour to receive assistance for any difficulty that you may have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets that you open from your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries worldwide and a live chat service where we will help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the different ways of communication, so no matter what your question or issue is, there'll always be someone to help you without delay. In case you need assistance with third-party software, which you cannot set up or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time warranty, you will get lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result when you open a support ticket from your billing account or you send an email message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved requires a longer period of time to be resolved or when it should be sent to our administrators, as it is far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.