A ticketing system is the most popular communication channel that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to deal with a problem that takes a certain amount of time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments given by either party will be kept in one location in the event that someone else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to complete a specific operation or to contact the hosting company’s client service team. In case you want to administer a number of domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Plus, it might take significant time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you wish with just a few clicks, without logging out of your hosting account. The ticketing system includes a quick-search box, which will help you trace virtually any ticket that you have already submitted, if needed. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to tackle a particular problem before you actually open a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can obtain timely assistance whenever you need one and in case our technical support team suggests that you should do something in your account, you can do it on the spur of the moment without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you want to get in touch with our technical support staff representatives, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform as you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without any effort and to look through older tickets using a smart search box. Besides, you will be able to browse the applicable knowledgebase articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can perform all of the aforementioned procedures without leaving your Control Panel at any moment, which means that in case you experience any challenge or have an enquiry, you can get in touch with our support engineers and fix the given problem in less than one hour using one single support platform.