A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's a very efficient method to get some info about the hosting services or get some issue resolved because you're talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes when you exchange information such as usernames or domain names, the quicker response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something different while the representative examines the issue involved. Also, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the telephone charges that you'll need to pay when you are calling to another country.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, we provide live chat support too. You are able to get in touch with us every day, which includes holidays and weekends, and we can give you more info about the Linux cloud hosting that we provide in case you are not among our customers yet, or about basic and billing questions if you already have an account. Though for entirely technical issues you have to open a trouble ticket to the technical assistance team, since such issues will need extra time to be taken care of, you may still contact us through our live chat for some technical info. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you a lot of time. Even when our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, which means that any time you have any questions regarding our semi-dedicated servers, you'll be able to contact our customer support team at any time regardless of whether you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, but we are able to assist you with a lot of tech questions too. We can help you choose the right package for your sites if you don't have an account yet, we can reply any billing questions or concerns you could have or we can help you with installing your new email address on your computer or smart phone - all the aforementioned will be done promptly since our live chat service is accessible all day, every day. Every time you want help, you'll be able to talk with a representative and save a lot of time.