If you ever face a problem with your site and are incapable of fixing it yourself, ask the respective web hosting company’s client service team to assist you to get the website back online. A quick resolution would be the perfect scenario, but lots of hosting companies answer within twenty four hours and even more, all the more so if you’re doing business with a reseller. Even if the problem can be solved without much difficulty, your site may not work satisfactorily or it may not be reachable at all for a lengthy period, so you may lose prospective customers because it’s quite unlikely that anybody would return to a site that is faulty. That being said, you need to make sure not only that you can reach your web hosting provider, but also that they can respond and help you in a timely fashion. If an application update does not go smoothly or you erase something incidentally, for instance, the website must be fixed speedily in order to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours, or even a whole day, to obtain an answer to a customer support ticket or an email. Regardless of when you contact us, we will assist you within one hour max with any sales or technical queries you might have. In reality, our actual reply time scarcely ever surpasses 20 to 30 minutes. Since we are at your disposal 24 hours a day, you’ll always receive help in a timely fashion and we know how critical this is in the electronic era. Soon after you contact us, we will answer your enquiries. In case you stumble upon any technical complication, we’ll handle it for you, or we’ll supply you with all the necessary information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know precisely how essential it is to receive prompt support, we guarantee that you will never need to wait around for more than an hour to receive a reply to any trouble ticket that you post via your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any issue irrespective of what its nature is – technical, billing or general. What’s more, our tech and client support staff is on duty 24 hours a day, 7 days a week, so even if you send a ticket during official holidays, you will invariably obtain a blazing-fast response, which will include the answer to a query, the solution to a complication or the information necessary to sort out an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to waste an entire day waiting for a response like you would with other hosting providers.