One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours, or even a whole day, to obtain an answer to a customer support ticket or an email. Regardless of when you contact us, we will assist you within one hour max with any sales or technical queries you might have. In reality, our actual reply time scarcely ever surpasses 20 to 30 minutes. Since we are at your disposal 24 hours a day, you’ll always receive help in a timely fashion and we know how critical this is in the electronic era. Soon after you contact us, we will answer your enquiries. In case you stumble upon any technical complication, we’ll handle it for you, or we’ll supply you with all the necessary information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know precisely how essential it is to receive prompt support, we guarantee that you will never need to wait around for more than an hour to receive a reply to any trouble ticket that you post via your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any issue irrespective of what its nature is – technical, billing or general. What’s more, our tech and client support staff is on duty 24 hours a day, 7 days a week, so even if you send a ticket during official holidays, you will invariably obtain a blazing-fast response, which will include the answer to a query, the solution to a complication or the information necessary to sort out an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to waste an entire day waiting for a response like you would with other hosting providers.